Frequently Asked Questions (FAQ's)
The frequently asked questions includes the following information:
- Registration Information /Panelist Services
- Surveys and Opportunities
- Help! Technical Difficulties
- Other
Registration Information / Panelist Services
What is the Cheddar's Advisory Panel?
The Cheddar's Advisory Panel is an exclusive group of valued decision makers and opinion holders, who provide feedback through a variety of online surveys and studies.
Your participation is always 100% voluntary, and all the information you provide to Socratic Technologies will remain confidential. From time to time, you may be offered rewards for participating in Cheddar's Advisory Panel web-based surveys or online activities.
How do I participate in the Cheddar's Advisory Panel surveys?
As a Cheddar's Advisory Panel participant, all you have to do now is watch your email for survey invitations or login to the panel site. Socratic Technologies will invite you to surveys we think you'll be qualified for based on the profile you provided during registration or additional profiling surveys you may have taken on the panel site. Survey invitations will include the topic of the study, approximate length of time needed to complete the survey, the reward or incentive we are offering for taking the survey, and the URL where you can access the survey online. You are never obligated to participate.
How frequently do I have to participate?
It is completely up to you.There is no minimum number of times you must participate in our surveys, and you can cancel your participation at any time.
What if I don't have time to participate?
Sometimes Panelists are either too busy to respond to a survey invitation while the survey is 'active' or they do not receive the email invitation until after the survey 'closes.' No problem.If you can't participate in a particular survey, just ignore the email invitation.
Who do I contact if I have questions or problems?
We'd like to hear from you, and we promise a quick response. If you have questions about the Cheddar's Advisory Panel or a specific survey, you can communicate with Socratic Technologies by email, postal mail, or by phone. Visit our Contact page for contact information.
How do I 'unsubscribe' from the Cheddar's Advisory Panel?
You can unsubscribe in one of three ways:
- Log in and visit the Manage your Membership page. Click on the Unsubscribe/Deactivate button to automatically unsubscribe.
- Send an email to our Panelist Services Manager, with the words 'Remove - Cheddar's Advisory Panel' in the body.
- Call our toll-free number: 1-800-5-SOCRATIC (1-800-576-2728).
Surveys and Opportunities
I haven't received an email invitation in a while. What's up?
Most likely, there hasn't been a survey that would be appropriate or interesting to you based on the profile you provided when you registered. Or, if you've changed your email address since you joined the Cheddar's Advisory Panel, it is possible that the contact information we have for you is outdated. If you suspect that this is the case, you can easily update your contact information on this site. Go to the Manage your Membership to update your information. Also, ensure that any available profiling surveys are accurate and completed to enhance your chances of receiving appropriate survey invitations.
After I receive an email invitation to take a survey, how long do I have to complete it?
Surveys are usually available on the web for three to seven days. How long the survey is 'active' depends on how many panelists we need input from, panelist eligibility, and how quickly panelists respond.
How long are Cheddar's Advisory Panel surveys?
Every survey is different - some are very short and take only 5 minutes, while others are longer and take 20 to 25 minutes. Socratic Technologies will typically disclose the approximate survey length in your email invitation so that you can choose when, and if, to participate. Socratic Technologies realizes that your time is valuable, so longer surveys offer bigger prizes or more chances to win.
If I receive an email invitation, does that mean I'm automatically eligible for the survey?
No. Based on the information you provide when you register, we'll invite you to surveys for which you are likely to be eligible for. Sometimes, however, there are additional 'screening' questions to ensure the Panelists we interview are the correct match (e.g., people who have purchased a computer within the last 6 months).
I tried to take a survey, but was told that I wasn't eligible. What does that mean?
Socratic Technologies does its best to invite you to surveys you'll be qualified for based on the information you provided when you registered. However, sometimes there are additional 'Screening Questions' to confirm that only the correct cross-section of people are interviewed.
Help! Technical Difficulties
I was taking a survey but was interrupted before I finished the survey. Can I continue?
Depending on your browser capabilities, you should easily be able to resume the survey where you left off (assuming the survey is still 'active'). If your browser does not support this functionality, you may have to start the survey from the beginning. To resume the survey, either click on or copy and paste the original URL you used to start the survey into your browser. Be sure to use the same email address to enter the survey that you previously used.
I tried to take a survey and got a 'file not found' error message.
Check to make sure the URL you are using is correct. Depending on your browser capabilities, you should be able to click on the survey URL in your email invitation to begin. You can also copy and paste the URL into your browser. If you choose to type the URL, be sure to type it exactly as it appears in your email invitation (please note that all survey URLs are case sensitive). Additionally, confirm that you are using the same email address where you received your survey invitation to access the survey. Unless specified otherwise, all of our surveys are programmed to work only with the email address to where we sent the survey invitation.
Other
If my email or mailing address changes, how do I update my profile information?
It's simple! Just go to the Manage your Membership page and enter your new contact information. Fill out the form and then click 'Submit.' Your profile information will be immediately updated.
I still have a question!
If we still haven't answered your question, visit the Contact page.